Service Audit.

Observe to understand your reality.

Our ENIPSO internal service audit provides an independent perspective that gives an organization (company, association, group, administration, etc.) the assurance of mastery of its customer experience and provides it with leads and advice for improvement.

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The ENIPSO internal service audit aims to measure the effectiveness of the means implemented by the organization to deliver its service promise.

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Our process is based on observations, meetings and workshops to understand the realities and validate the efficiency of your service procedures. ​ In this structured process, ENIPSO provides an observation and possible solutions that you can implement on your own or with support from the ENIPSO team via our consulting services.